CatalogueWhat customers touch08 of 21
Someone is always ready to answer
The routine questions handled at any hour, so your people do the work only people can do.
What arrives
- Every hour
- of every day, including the ones you are asleep for
- Dozens
- of languages, if your customers need them
- The routine
- handled; anything unusual handed straight to you
- Every word
- kept, so nothing said to you is lost
The eleven o'clock enquiry#
Most of what arrives late at night is the same six questions. Answering them at eleven is the difference between a booking and somebody who has already moved on by morning.
Where I draw the line#
This part does not get to say anything with your name on it that you have not agreed to. It drafts, it suggests, it handles the routine, and anything outward-facing waits. That limit is set by you, not by me.
Answered at length on the site